Questions & Delivery
BEFORE YOU ASK
What we are most often asked on WhatsApp — answered here, so the conversation can begin with your fragrance.
Delivery within Malaysia
West Malaysia
1–3 working days
RM 10 · tracked courier from the Kota Bharu atelier · complimentary above threshold
East Malaysia (Sabah, Sarawak & Labuan)
3–6 working days
RM 15 · tracked courier · complimentary above threshold
Large orders
Quoted
Fees above apply to standard orders; for larger quantities the courier rate differs and is confirmed on WhatsApp before you pay
Complimentary delivery on orders of RM 150 and above. Every parcel is tracked; the tracking number arrives on WhatsApp the day it leaves the atelier.
Ordering
Add compositions to your bag and press Order via WhatsApp. Your bag opens as a pre-filled message to the maison; nothing is sent until you press send. We reply to confirm availability, delivery and payment — usually within the hour.
No — deliberately. Every order is confirmed by a person, which lets us answer questions, arrange gifting and hold a bottle for you before payment. You never enter card details on this site.
Yes, at any point before it leaves the atelier — simply reply on the same WhatsApp thread. Once dispatched, see Returns below.
All eight compositions are kept in stock at the Kota Bharu atelier. If a composition is temporarily out, we will tell you the exact date it returns and can reserve a bottle.
Payment
DuitNow QR and online bank transfer. The QR code or account details are shared on WhatsApp once your order is confirmed, and we acknowledge every payment on the same thread.
After we confirm availability and the delivery fee, before dispatch. You will receive a single summary with the total in RM and a payment reference.
Not at present.
Delivery
Each flacon is sealed, wrapped in black tissue and set in its rigid box, then double-boxed for transit. Fragrance is a flammable liquid, so parcels travel by ground courier within West Malaysia.
The tracking number arrives on WhatsApp the day your order leaves the atelier, with a link to the courier.
Not at present. Collection by appointment and cash on delivery are not yet available; every order is delivered by tracked courier after payment is confirmed.
Not yet — we currently deliver within Malaysia only. Message us on WhatsApp if you are abroad and we will let you know when that changes.
Returns & Authenticity
Photograph the parcel and the bottle as received and send them to us on WhatsApp within 48 hours. We replace damaged bottles at our cost, no questions asked.
For hygiene and safety we cannot accept opened or used fragrance. Unopened, sealed bottles may be returned within 14 days of delivery; return courier is at your cost and refunds are made by bank transfer within 5 working days of receipt.
EJVÉRA is sold only through this site and our WhatsApp line. Each box carries a batch code that we can verify for you on WhatsApp. We do not supply marketplaces or resellers.
Kept away from direct sunlight and heat — a drawer, not a bathroom shelf — a sealed bottle keeps for years and an opened one for 24–36 months. Our concentration is eau de parfum; expect 6–8 hours on skin.
Gifting
Yes, complimentary. Black lacquer paper, a gold ribbon and a handwritten card with your message. Mention it on WhatsApp when ordering and tell us what the card should say.
Certainly. Give us their name, address and a preferred delivery window; no price is shown anywhere on or in the parcel.
A discovery set of the eight compositions in 2 ml vials is in preparation. Ask on WhatsApp to be told the moment it is available; we can also add a sample of a second composition to any full-bottle order on request.